Privacy Policy
Last updated: July 3, 2026
Our Commitment to Your Privacy
At GetFacade, we believe in keeping things simple and transparent. We're focused on helping you reimagine your home's exterior through AI technology. Your privacy matters to us, and we only collect what's necessary to provide you with our service.
What Information We Collect
We keep data collection to an absolute minimum:
- Email Address: We need this to create your account and communicate with you about your service
- Payment Information: Processed securely through our payment provider (we never store credit card details)
- Photos You Upload: The exterior photos you provide for design generation
- Usage Data: Basic information about how you use our service to help us improve it
That's it. We don't collect unnecessary personal information, and we don't engage in data mining or profiling.
How We Use Your Information
We use your information solely to:
- Provide and maintain your GetFacade account
- Process your design requests and deliver results
- Send you important service updates and notifications
- Respond to your questions and support requests
- Improve our AI models and service quality
- Process payments and manage subscriptions
- Showcase our Service using anonymized versions of uploaded photos and generated designs, as described in "Your Photos and Designs" below
How We Protect Your Data
We take data protection seriously and implement the following measures:
- All data transmission is encrypted using industry-standard SSL/TLS protocols
- Your photos and designs are stored securely on encrypted servers
- We use trusted, established cloud providers for data storage
- Access to user data is strictly limited to team members who need it
- We regularly review and update our security practices
Your Photos and Designs
The photos you upload and the designs we generate are yours. We:
- Store them securely for your access
- Never share them publicly in a form that identifies you, and never disclose which person or building an image belongs to
- May use anonymized data to improve our AI models (with no way to trace back to you)
- Delete them upon your request or account closure
Promotional Use of Anonymized Images
To showcase what our Service can do, we may use anonymized versions of uploaded photos and generated designs (including before and after comparisons) in our marketing and informational materials, such as our website, social media, app store listings, and advertisements. These images never include your name, address, exact location, or any other information identifying you or your building.
Where we rely on this use, our legal basis is our legitimate interest in promoting our Service with content that does not identify you. Where the law of your country requires your explicit consent for such use, we will ask for your consent before using your images and rely on that consent instead. You can opt out at any time by contacting us at [email protected]. We will then stop using your images in new materials; this does not affect materials already published.
Third-Party Services
We work with a few trusted partners to deliver our service:
- Payment Processing: Secure payment handling (we never see your card details)
- Cloud Storage: For storing your photos and designs
- Analytics: Basic usage tracking to understand how to improve our service
- Email Service: For sending you service-related communications
These partners are chosen carefully and are required to protect your data according to industry standards.
Cookies
We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings or our cookie banner.
Your Rights and Choices
You have control over your data:
- Access: Request a copy of the data we have about you
- Correction: Update any incorrect information
- Deletion: Request deletion of your account and associated data
- Portability: Export your designs and data
- Communication: Opt out of non-essential emails
To exercise any of these rights, just send us an email at [email protected]
Data Retention
We keep your data as long as your account is active. If you close your account, we'll delete your personal information within 30 days, except where we need to retain certain information for legal or legitimate business purposes (like transaction records for tax purposes).
Children's Privacy
GetFacade is not intended for children under 16. We don't knowingly collect information from children. If you believe we've inadvertently collected such information, please contact us immediately.
International Users
Our servers are located in the United States. By using GetFacade, you consent to your data being transferred to and processed in the United States. We take appropriate measures to ensure your data is protected regardless of where it's processed.
Changes to This Policy
As we grow and improve our service, we may need to update this privacy policy. If we make significant changes, we'll notify you by email or through a prominent notice in the app. The "Last updated" date at the top shows when we last made changes.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to reach out:
Contact
Email: [email protected]
Privacy inquiries: [email protected]
Address: Individual Entrepreneur Nicoleta Climanova Dostoevskii 16, 20 Bălți, Republic of Moldova